This morning workshop will run from 7.30am - 9.30am. Please arrive at 7am for registration and breakfast.

Facilitated by Annette Tonkin from Thinking Physio, Qld

Join us in this 2-hour workshop to refine your communication skills, enhance patient-centred care, and foster an environment of mutual respect and understanding. Your commitment to professional and impactful communication will undoubtedly elevate the quality of care you provide to your patients.

From understanding diverse communication styles to skilfully navigating resistance through empathetic listening, using instant influence questions, fostering perspective shifts, and grasping the nuances of WFO versus SMART goals, this workshop empowers you to elevate your communication skills.

Enhance patient relationships and achieve superior clinical outcomes through the power of effective communication.

About Annette:

Annette has over 30 years' experience in private practice specialising in sports physiotherapy. This included being the physiotherapist for the Australian Women’s Cricket and Basketball Teams, and working at two World Championships and the Athens Olympics Games.

During this time Annette was able to create physical and emotional environments in which athletes could successfully recover from their injuries so that they could go on to achieve their dreams including representing their country.

To be a confidant, counsellor, motivator and physiotherapist whilst touring internationally required a willingness and ability to be a good listener/communicator as well as an excellent clinician.

Annette wants to help people just like you to make a difference in a more effective and eloquent way whilst doing what we love doing most and that is helping people recover from injury.

Annette’s unique style brings total alignment between what you already know as far as how the body works and what is possible when the mind controls the brain.

By complimenting Annette’s physiotherapy training with her post graduate study in NLP, Clean Language and Motivational Interviewing she is able to educate allied health clinicians on communication strategies that encompass rapport building, value elicitation and challenging fears, improving treatment plan adherence and recognising un-resourceful language patterns that influence recovery outcomes.

Annette’s aim is to transform the way health care professionals work with even their most challenging clients so that outcomes are dramatically improved for everyone concerned.

By the end of this workshop, participants will be able to:

• Identify and Apply Communication Styles: Refresh your understanding of various communication styles and apply them effectively in patient interactions, tailoring your approach to different personality types and situations.
• Shift Perspectives for Better Understanding: Learn techniques to shift perspectives, enabling you to view patients' concerns and needs from different angles, leading to more empathetic and effective communication.
• Listen for and Address Resistance: Develop the ability to listen for and identify sources of resistance in patient conversations. Then employ strategies to address and overcome these challenges while maintaining rapport.
• Utilise Instant Influence Questions: Master the art of asking instant influence questions that guide conversations, enhance patient engagement, and facilitate shared decision-making in the treatment process.
• Apply Well-Formed Outcome principles to SMART Goals: Make your “SMART" (Specific, Measurable, Achievable, Relevant, Time-bound) goals more robust through the principles of the WFO (Well-Formed Outcome).

CPD accreditation with RACGP and ACRRM pending

Catering: Breakfast included.